At TIA Global, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make an enquiry, or engage our migration services.

1. Who we are

TIA Global is a registered Australian migration agency providing professional migration and visa services. Our team of MARA-registered agents and consultants assist clients with Australian visa applications and immigration matters.

2. Information we collect

We may collect personal information from you when you:

• Submit an enquiry through our website or contact form

• Book an appointment or consultation

• Subscribe to our newsletter or updates

• Provide documents or information for your visa application

The types of information we may collect include:

• Full name

• Contact details (email, phone number, address)

• Date of birth, nationality, and identification details

• Visa and immigration history

• Employment, education, or relationship details (where relevant to your visa)

We only collect the information necessary to provide our services and comply with Australian migration and privacy laws.

3. How we use your information

We use your information to:

• Provide migration advice and visa services

• Respond to your enquiries and manage your case

• Verify your identity and eligibility

• Communicate updates or changes to your visa application

• Improve our website and client experience

• Comply with legal and regulatory obligations

We will not use your personal information for any purpose other than the one for which it was collected, unless you consent or it is required by law.

4. How we store and protect your information

Your information is stored securely in our client management systems and protected against unauthorized access, loss, misuse, or alteration.
We use encryption, password protection, and secure servers to ensure your data remains confidential.

Access to personal information is limited to authorized staff who need it to perform their duties.

5. Disclosure to third parties

We may share your personal information with:

• The Department of Home Affairs and other Australian government agencies

• Education providers or employers (where relevant to your visa application)

• Professional advisors, interpreters, or partners assisting with your case

We only share your information when necessary and with trusted third parties who adhere to strict confidentiality and privacy obligations.

TIA Global does not sell, rent, or trade personal information to any third parties for marketing purposes.

6. International transfers

In some cases, your information may be shared with overseas recipients (for example, if you are applying from outside Australia).
When we do so, we take reasonable steps to ensure your information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

7. Your rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent to receive marketing communications

• Request deletion of your personal information (where legally possible)

To exercise your rights, contact us.

8. Website and cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve content.
You can control cookie settings through your browser preferences.

We may collect non-personal information such as IP addresses, device type, and browsing behavior for analytical purposes.

9. Third-party links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

10. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The latest version will always be available on our website with the updated “Last updated” date.

11. Contact us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us.

TIA Global